Terms of Service

Last Updated: 30 Jan 2026

1. Introduction and Acceptance

Welcome to New Era Adhesive and Sealants Pvt. Ltd. ("New Era," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website at http://www.neweraadhesives.com and related mobile applications (collectively, the "Platform").

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

1.1 Scope of Service

  • We provide e-commerce services exclusively within India
  • Our Platform enables you to browse, select, and purchase adhesive, sealant, solvent cements & self-adhesive tapes products
  • These Terms constitute a legally binding agreement between you and New Era Adhesive and Sealants Pvt. Ltd.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To use our Platform, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts under Indian law
  • Provide accurate and complete registration information
  • Not be prohibited from using our services under applicable laws

2.2 Account Creation

When you create an account, you agree to:

  • Provide true, accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

2.3 Account Termination

We reserve the right to suspend or terminate your account if:

  • You breach these Terms or any applicable policies
  • You engage in fraudulent or illegal activities
  • You misuse our Platform or services
  • Required by law or regulatory authorities

3. Use of Platform

3.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Platform for personal, non-commercial purposes.

3.2 Prohibited Uses

You agree NOT to:

  • Use the Platform for any illegal purpose or in violation of any laws
  • Impersonate any person or entity or falsely state your affiliation
  • Interfere with or disrupt the Platform's operation or servers
  • Attempt to gain unauthorized access to any portion of the Platform
  • Use automated systems (bots, scrapers) to access the Platform
  • Reproduce, duplicate, copy, sell, or exploit any portion of the Platform without permission
  • Transmit any viruses, malware, or harmful code
  • Harass, abuse, or harm other users
  • Post or transmit inappropriate, offensive, or unlawful content
  • Engage in any fraudulent activities or misrepresent transactions
  • Use the Platform to compete with our business
  • Reverse engineer or attempt to extract source code

3.3 Content Ownership

  • All content on the Platform (text, graphics, logos, images, software) is owned by New Era Adhesive and Sealants Pvt. Ltd. or our licensors
  • Content is protected by Indian and international copyright, trademark, and intellectual property laws
  • You may not use our content without express written permission

4. Product Information and Orders

4.1 Product Descriptions

  • We strive to provide accurate product descriptions, specifications, and images
  • We do not warrant that product descriptions are error-free or complete
  • Colors and images are for reference only and may vary from actual products
  • We reserve the right to correct errors or update information at any time

4.2 Pricing

  • All prices are listed in Indian Rupees (INR)
  • Prices include applicable taxes unless stated otherwise
  • We reserve the right to change prices without prior notice
  • Price errors: If an incorrect price is displayed, we may cancel the order and notify you
  • The price confirmed in your order confirmation will be honored

4.3 Product Availability

  • Product availability is subject to change without notice
  • We do not guarantee product availability at the time of order
  • We reserve the right to limit quantities or discontinue products
  • If a product becomes unavailable after your order, we will notify you and offer alternatives or a refund

4.4 Order Placement

When you place an order:

  • You are making an offer to purchase products at the listed price
  • We may accept or decline your order at our discretion
  • Order acceptance occurs when we send dispatch confirmation
  • We may require additional verification for high-value orders or to prevent fraud

4.5 Order Confirmation

  • You will receive an order confirmation via email/SMS after placing your order
  • Order confirmation does not mean order acceptance
  • We reserve the right to cancel orders after confirmation due to pricing errors, stock unavailability, or suspected fraud

5. Intellectual Property Rights

5.1 Our Intellectual Property

All intellectual property on the Platform, including but not limited to:

  • Trademarks, logos, and brand names
  • Website design, layout, and graphics
  • Software, code, and functionality
  • Product descriptions and content
  • Images, videos, and multimedia

is owned by New Era Adhesive and Sealants Pvt Ltd or our licensors and is protected under Indian and international intellectual property laws.

5.2 Restrictions

You may not:

  • Use our trademarks or logos without written permission
  • Copy, modify, or create derivative works from our content
  • Remove or alter any copyright or proprietary notices
  • Use our intellectual property for commercial purposes

5.3 User-Generated Content

If you submit reviews, feedback, or other content:

  • You grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute such content
  • You represent that you own or have rights to the content
  • You agree not to post inappropriate, offensive, or unlawful content
  • We reserve the right to remove any content at our discretion

6. Indemnification

You agree to indemnify, defend, and hold harmless New Era Adhesive and Sealants Pvt Ltd, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

  • Your violation of these Terms or any applicable policies
  • Your violation of any law or third-party rights
  • Your use or misuse of the Platform
  • Your orders, returns, or any disputes with us
  • Any content you submit to the Platform
  • Your fraudulent or illegal activities

7. Limitation of Liability

7.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEW ERA SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Personal injury or property damage resulting from Platform use
  • Unauthorized access to or alteration of your data
  • Statements or conduct of any third party on the Platform
  • Any damages arising from product use or misuse

7.2 Exceptions

Some jurisdictions do not allow limitation of certain warranties or liabilities. In such cases, our liability will be limited to the maximum extent permitted by law.

8. Modifications to Terms

8.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be made to:

  • Reflect changes in our services or business practices
  • Comply with legal or regulatory requirements
  • Improve clarity or address user feedback

8.2 Notification

  • Significant changes will be notified via email or prominent Platform notice
  • Changes become effective upon posting unless otherwise stated
  • Continued use of the Platform after changes constitutes acceptance

8.3 Your Options

If you do not agree to modified Terms:

  • Discontinue use of the Platform
  • Close your account
  • Contact customer support with concerns

General Terms and Conditions

1. Acceptance of Terms

By accessing and using the Platform, you accept and agree to be bound by all policies outlined in this document.

2. Modifications

We reserve the right to modify these policies at any time. Continued use after modifications constitutes acceptance.

3. Governing Law

These policies are governed by the laws of India. Disputes subject to jurisdiction of Jalgaon, Maharashtra courts.

4. Contact Information

New Era Adhesive and Sealants Pvt. Ltd.
New Era House, Plot No-19B, Near Forest Colony, Ring Road, Jalgaon, Maharashtra, India - 425001
Website: http://www.neweraadhesives.com
Email: info@neweraadhesives.com
Phone: +91 8380021272
Toll Free No.: 18002679099

Customer Support Hours: Monday - Saturday (10:00 AM - 6:00 PM IST)

By using our Platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.