Refund and Cancellation Policy

1. Order Cancellation

1.1 Customer-Initiated Cancellation

Before Dispatch:

• Orders can be cancelled free of charge before dispatch within 24 hrs of Order Placement.
• Cancellation through "My Orders" section or customer support
• Full refund processed to original payment method
• Refund timeline: 5-7 business days for online payments

After Dispatch:

• Cancellation not possible after dispatch
• Order can be refused at delivery (treated as return)
• Shipping charges deducted from refund for refused prepaid orders

1.2 Seller/Platform-Initiated Cancellation

We may cancel orders in the following situations:

• Product unavailability or stock shortage
• Pricing or product description errors
• Suspected fraudulent transactions
• Non-serviceable delivery location
• Force majeure events

Refund for Cancelled Orders:

• Full refund including shipping charges
• Processed within 5-7 business days
• Notification sent via email/SMS

1.3 Cancellation Process

Steps to Cancel:

1. Login to your account
2. Go to "My Orders"
3. Select order to cancel
4. Choose cancellation reason
5. Confirm cancellation

Alternative: Contact customer support with order details

2. Return Policy

2.1 Return Eligibility

Products Eligible for Return:

• Damaged or defective products
• Incorrect product delivered
• Significantly different from description
• Missing parts or accessories

Return Window:

• 7 days from delivery date
• Product must be unused and in original condition
• Original packaging, tags, and accessories must be intact
• Invoice copy required for return

2.2 Non-Returnable Items

The following items cannot be returned:

• Products without original packaging
• Used, damaged, or altered products (due to customer misuse)
• Products with tampered seals or labels
• Customized or personalized products

2.3 Return Process

Steps to Initiate Return:

1. Log in and go to "My Orders" within 7 days of delivery
2. Click the "Return / Replace" button on the delivered order
3. Select "Return", choose the reason, and upload a photograph of the product
4. Submit the return request — our team will review and contact you with next steps
5. Schedule pickup or drop at designated location after approval

Return Verification:

• Returned products subject to quality check
• Return approved only if product meets return conditions
• We reserve right to reject returns not meeting criteria
• Notification sent after quality inspection

2.4 Return Pickup

• Free pickup for defective/wrong products
• Pickup scheduled within 3-5 business days of approval
• Customer responsible for drop-off if pickup unavailable
• Return shipping costs borne by customer for non-defective returns (change of mind)

3. Replacement Policy

3.1 Replacement Eligibility

Products Eligible for Replacement:

• Damaged or defective products
• Wrong product delivered
• Missing parts or accessories

Replacement Window: 3 days from delivery date

3.2 Replacement Process

Steps to Request Replacement:

1. Log in and go to "My Orders" within 3 days of delivery
2. Click the "Return / Replace" button on the delivered order
3. Select "Replace", choose the reason, and upload a photograph of the product
4. Submit the replacement request — our team will review and contact you with next steps
5. Schedule pickup of defective product after approval

Replacement Timeline:

• Replacement initiated after receiving returned product
• Once order is dispatched it will be delivered within 5 - 7 business days as per our shipping policy.
• Delivery time as per standard shipping policy
• If replacement unavailable, refund processed

3.3 Replacement Conditions

• Product must be unused (except for testing defect)
• Original packaging and accessories required
• One replacement per order item
• If second replacement is defective, refund provided
• Subject to product availability

4. Refund Policy

4.1 Refund Eligibility

Refunds processed in following cases:

• Order cancelled before dispatch
• Order cancelled by seller/platform
• Return approved after quality inspection
• Replacement unavailable for returned product
• Double payment or payment errors
• Product not delivered and RTO completed

4.2 Refund Methods

Online Payments (Credit/Debit Card, UPI, Net Banking, Wallets):

• Refund to original payment method
• Processing time: 5-7 business days
• Bank processing may take additional 2-3 days
• Refund status notification via email/SMS
• Refund will be credited within 5 to 10 business days from the date of approval.

4.3 Refund Amount

Full Refund:

• Product price + shipping charges (for seller-initiated cancellations or defective products)

Partial Refund:

• Product price only (for customer-initiated cancellations after dispatch)
• Shipping charges deducted
• Return shipping charges deducted if customer responsibility

No Refund:

• Products returned after return window
• Returns rejected due to quality check failure
• Non-returnable items

4.4 Refund Processing Time

Payment Method	Refund Timeline
Credit/Debit Card	5-7 business days
UPI	3-5 business days
Wallets	3-5 business days

Note: Bank processing time not included in above timelines

4.5 Refund Status

• Check refund status in "My Orders" section
• Email/SMS notifications sent at each stage
• Contact customer support if refund delayed beyond stated timeline
• Provide transaction/order details for refund inquiries

5. Special Circumstances

5.1 Force Majeure

• Refunds processed for orders affected by force majeure
• Processing time may be extended during such events
• Regular updates provided via email/SMS

5.2 Non-Delivery

• Full refund if order not delivered and RTO confirmed
• Shipping charges refunded for prepaid orders
• Investigation period: 10-15 days from expected delivery date

6. Dispute Resolution

6.1 Complaints

• Email customer support with detailed complaint
• Include order number, photographs, and evidence
• Response within 48 hours
• Resolution timeline: 7-10 business days

6.2 Escalation

• Escalate to Grievance Officer if unresolved
• Contact details in Privacy Policy section
• We strive to resolve all disputes amicably

7. Customer Responsibilities

• Inspect products immediately upon delivery
• Report issues within specified timelines
• Maintain products in returnable condition
• Provide accurate information and documentation
• Cooperate with investigation and quality checks
• Not misuse return/refund policy

8. Company Rights

We reserve the right to:

• Verify all return/refund/replacement claims
• Reject claims not meeting policy criteria
• Suspend accounts showing misuse of policy
• Modify policy terms with prior notice
• Take legal action for fraudulent claims

9. Contact for Returns/Refunds