Refund and Cancellation Policy

1. Order Cancellation

1.1 Customer-Initiated Cancellation

Before Dispatch:

• Orders can be cancelled free of charge before dispatch
• Cancellation through "My Orders" section or customer support
• Full refund processed to original payment method
• Refund timeline: 5-7 business days for online payments

After Dispatch:

• Cancellation not possible after dispatch
• Order can be refused at delivery (treated as return)
• Shipping charges deducted from refund for refused prepaid orders

1.2 Seller/Platform-Initiated Cancellation

We may cancel orders in the following situations:

• Product unavailability or stock shortage
• Pricing or product description errors
• Suspected fraudulent transactions
• Non-serviceable delivery location
• Force majeure events

Refund for Cancelled Orders:

• Full refund including shipping charges
• Processed within 5-7 business days
• Notification sent via email/SMS

1.3 Cancellation Process

Steps to Cancel:

1. Login to your account
2. Go to "My Orders"
3. Select order to cancel
4. Choose cancellation reason
5. Confirm cancellation

Alternative: Contact customer support with order details

2. Return Policy

2.1 Return Eligibility

Products Eligible for Return:

• Damaged or defective products
• Incorrect product delivered
• Significantly different from description
• Quality not as expected
• Missing parts or accessories

Return Window:

• 7 days from delivery date
• Product must be unused and in original condition
• Original packaging, tags, and accessories must be intact
• Invoice copy required for return

2.2 Non-Returnable Items

The following items cannot be returned:

• Products without original packaging
• Used, damaged, or altered products (due to customer misuse)
• Products with tampered seals or labels
• Customized or personalized products
• Products on clearance or final sale (as marked)
• Free samples or promotional items

2.3 Return Process

Steps to Initiate Return:

1. Contact customer support within 3 days of delivery
2. Provide order number, product details, and reason
3. Upload photographs if applicable
4. Receive return approval and instructions
5. Schedule pickup or drop at designated location

Return Verification:

• Returned products subject to quality check
• Return approved only if product meets return conditions
• We reserve right to reject returns not meeting criteria
• Notification sent after quality inspection

2.4 Return Pickup

• Free pickup for defective/wrong products
• Pickup scheduled within 3-5 business days of approval
• Customer responsible for drop-off if pickup unavailable
• Return shipping costs borne by customer for non-defective returns (change of mind)

3. Replacement Policy

3.1 Replacement Eligibility

Products Eligible for Replacement:

• Damaged or defective products
• Wrong product delivered
• Missing parts or accessories
• Manufacturing defects

Replacement Window: 3 days from delivery date

3.2 Replacement Process

Steps to Request Replacement:

1. Contact customer support within 3 days
2. Provide order details and photographs
3. Receive replacement approval
4. Schedule pickup of defective product
5. Replacement dispatched after verification

Replacement Timeline:

• Replacement initiated after receiving returned product
• Once order is dispatched it will be delivered within 5 - 7 business days as per our shipping policy.
• Delivery time as per standard shipping policy
• If replacement unavailable, refund processed

3.3 Replacement Conditions

• Product must be unused (except for testing defect)
• Original packaging and accessories required
• One replacement per order item
• If second replacement is defective, refund provided
• Subject to product availability

4. Refund Policy

4.1 Refund Eligibility

Refunds processed in following cases:

• Order cancelled before dispatch
• Order cancelled by seller/platform
• Return approved after quality inspection
• Replacement unavailable for returned product
• Double payment or payment errors
• Product not delivered and RTO completed

4.2 Refund Methods

Online Payments (Credit/Debit Card, UPI, Net Banking, Wallets):

• Refund to original payment method
• Processing time: 5-7 business days
• Bank processing may take additional 2-3 days
• Refund status notification via email/SMS
• Refund will be credited within 5 to 10 business days from the date of approval.

4.3 Refund Amount

Full Refund:

• Product price + shipping charges (for seller-initiated cancellations or defective products)

Partial Refund:

• Product price only (for customer-initiated cancellations after dispatch)
• Shipping charges deducted
• Return shipping charges deducted if customer responsibility

No Refund:

• Products returned after return window
• Returns rejected due to quality check failure
• Non-returnable items

4.4 Refund Processing Time

Payment Method	Refund Timeline
Credit/Debit Card	5-7 business days
UPI	3-5 business days
Wallets	3-5 business days

Note: Bank processing time not included in above timelines

4.5 Refund Status

• Check refund status in "My Orders" section
• Email/SMS notifications sent at each stage
• Contact customer support if refund delayed beyond stated timeline
• Provide transaction/order details for refund inquiries

5. Exchange Policy

5.1 Exchange Availability

• Exchanges available for different size/color/variant of same product
• Subject to availability of desired variant
• Exchange window: 3 days from delivery
• Product must be unused and in original condition

5.2 Exchange Process

1. Contact customer support with exchange request
2. Verify availability of desired variant
3. Schedule pickup of original product
4. Pay difference amount if applicable (or receive refund)
5. New variant dispatched after receiving original
6. Once your exchage request approved the new item will get delivered within 5 - 7 business as per our shipping policy.

5.3 Exchange Conditions

• Original product must meet return conditions
• Price difference settled before dispatch of new variant
• Exchanges processed as return + new order if significant price difference
• One exchange per order item

6. Damaged or Defective Products

6.1 Reporting

• Report damaged/defective products within 24 hours of delivery
• Provide clear photographs showing defect/damage
• Include images of product, packaging, and shipping label
• Video unboxing recommended for high-value items

6.2 Resolution

• Free replacement for manufacturing defects
• Free return pickup arranged
• Full refund if replacement unavailable
• Priority processing for damage/defect claims

7. Wrong Product Delivered

7.1 Reporting

• Report within 24 hours of delivery
• Provide photographs of received product
• Do not use or open wrong product
• Keep in original packaging

7.2 Resolution

• Correct product sent at no additional cost
• Free pickup of wrong product
• Expedited processing for wrong product claims
• Refund if correct product unavailable

8. Quality Issues

8.1 Assessment

• Quality issues assessed on case-by-case basis
• Photographs and detailed description required
• Expert team evaluation for quality claims
• Resolution based on assessment outcome

8.2 Resolution Options

• Replacement for genuine quality issues
• Refund if replacement not possible
• Technical support for usage-related issues
• Return/refund rejected if product meets quality standards

9. Missing Items or Accessories

9.1 Reporting

• Report missing items within 24 hours of delivery
• Check packaging thoroughly before reporting
• Provide order details and missing item description

9.2 Resolution

• Missing items dispatched separately
• Partial refund if item unavailable
• Complete product replacement if multiple items missing

10. Special Circumstances

10.1 Force Majeure

• Refunds processed for orders affected by force majeure
• Processing time may be extended during such events
• Regular updates provided via email/SMS

10.2 Non-Delivery

• Full refund if order not delivered and RTO confirmed
• Shipping charges refunded for prepaid orders
• Investigation period: 10-15 days from expected delivery date

11. Dispute Resolution

11.1 Complaints

• Email customer support with detailed complaint
• Include order number, photographs, and evidence
• Response within 48 hours
• Resolution timeline: 7-10 business days

11.2 Escalation

• Escalate to Grievance Officer if unresolved
• Contact details in Privacy Policy section
• We strive to resolve all disputes amicably

12. Customer Responsibilities

• Inspect products immediately upon delivery
• Report issues within specified timelines
• Maintain products in returnable condition
• Provide accurate information and documentation
• Cooperate with investigation and quality checks
• Not misuse return/refund policy

13. Company Rights

We reserve the right to:

• Verify all return/refund/replacement claims
• Reject claims not meeting policy criteria
• Suspend accounts showing misuse of policy
• Modify policy terms with prior notice
• Take legal action for fraudulent claims

14. Contact for Returns/Refunds