Shipping and Delivery Policy

1. Delivery Coverage

1.1 Service Areas

• We deliver across India to most serviceable pin codes
• Pin code serviceability can be checked at checkout
• Remote areas may have limited delivery options
• International shipping is currently not available

1.2 Delivery Restrictions

• Some locations may not be serviceable by our logistics partners
• Certain products may have regional delivery restrictions
• We reserve the right to cancel orders to non-serviceable locations

2. Shipping Methods

2.1 Standard Delivery

• Delivery Time: 5-7 business days from order confirmation
• Availability: All serviceable pin codes
• Tracking: Tracking information provided via email/SMS

3. Shipping Charges

3.1 Charge Structure

• Shipping charges based on order value, weight, and delivery location
• Free shipping available on orders above specified threshold (as displayed)
• Shipping charges clearly displayed before order confirmation
• Special handling charges for fragile items if applicable

4. Order Processing

4.1 Processing Time

• Orders processed within 1-2 business days after payment confirmation
• Bulk orders may require additional processing time
• Custom orders processed as per agreed timeline
• Orders placed on weekends/holidays processed on next business day

4.2 Order Confirmation

• Order confirmation sent via email/SMS after successful payment
• Dispatch notification sent with tracking details
• Expected delivery date provided in dispatch notification

5. Delivery Process

5.1 Delivery Attempts

• Courier partners will attempt delivery up to 3 times
• Delivery person will call before attempting delivery
• Ensure correct contact number and complete address provided
• Failed deliveries due to incorrect information are customer's responsibility

5.2 Delivery Confirmation

• Signature or OTP required for delivery confirmation
• ID verification may be required for high-value orders
• Check package condition before accepting delivery
• Report damages immediately to delivery personnel

5.3 Delivery Address

• Ensure complete and accurate delivery address provided
• Address changes possible only before dispatch
• We are not responsible for delays due to incorrect address
• Redelivery charges may apply for address change after dispatch

6. Order Tracking

6.1 Tracking Information

• Tracking details sent via email/SMS after dispatch
• Real-time tracking available through courier partner's website
• Track orders through "My Orders" section on our Platform
• Contact customer support for tracking assistance

6.2 Delivery Status Updates

• Regular updates on order status via SMS/email
• Out for delivery notification on delivery day
• Delivery confirmation with recipient name and date

7. Delivery Delays

7.1 Possible Reasons for Delay

• Natural disasters, pandemics, or force majeure events
• Political disturbances or strikes
• Customs delays (if applicable)
• Courier partner operational issues
• Incorrect/incomplete address information
• Recipient unavailability

7.2 Handling Delays

• Contact customer support if order delayed beyond estimated delivery date
• We will coordinate with logistics partner to expedite delivery
• Not responsible for delays beyond our control
• Compensation not provided for delays due to force majeure

8. Non-Delivery and RTO (Return to Origin)

8.1 Failed Delivery

• If delivery fails after 3 attempts, shipment returns to origin
• Customer notified of RTO initiation
• Refund processed after deducting shipping charges
• COD charges non-refundable for RTO orders

8.2 Customer-Initiated RTO

• Order can be refused at time of delivery
• Full refund minus shipping charges for prepaid orders
• No refund for COD orders refused at delivery
• Inspection of package not permitted for RTO

9. Damaged or Incomplete Shipments

9.1 Inspection at Delivery

• Check package for damages before accepting
• Report visible damages to delivery personnel immediately
• Do not accept severely damaged packages
• Take photographs of damaged package and contents

9.2 Reporting Issues

• Report damaged/incomplete shipments within 24 hours of delivery
• Provide photographs and detailed description
• We will arrange replacement or refund as per policy
• Keep original packaging for return/replacement process

10. Special Instructions

10.1 Safe Delivery Options

• Leave at door/reception (where available)
• Delivery to neighbor (with authorization)
• Preferred delivery time slots (subject to availability)

10.2 Contact During Delivery

• Keep phone lines active on expected delivery date
• Respond to delivery person's calls promptly
• Provide alternative contact number if unavailable

11. Multiple Item Orders

• All items may not ship together
• Different dispatch and delivery timelines possible
• Tracking information provided separately for each shipment
• Partial delivery does not allow order cancellation of remaining items

12. Contact for Delivery Issues